Welcome to Wonderful Aroma! Here is where I share my passion to eliminate stress and anxiety for you and your dog partners! I hope you enjoy the calmness!
Paypal or your debit or credit card works best! You can always send a check, and I will ship as soon as it clears. Please convo me for more information.
Most of my products are made to order, which is the reason for the 1-3 day shipping times. I will ship using your preferred USPS method (generally less expensive than UPS or FED EX for these products)! I weigh every product I send after packaging to be sure the weight calculation is correct. Etsy calculates the shipping costs automatically, and their costs are generally given to us at a discount from regular USPS rates. Rest assured, I will get your order out as soon as I can! If you need it faster, just specify that on your order and I will work hard to get it out even faster and shipped to meet your needs!
And, to be recycled minded, I often re-use boxes and clean packing materials received from purchases I make. So don't be surprised if you see an old label or reference to something other than your package on the box...while I try to cover everything not of importance, sometimes I miss things. But, I rarely have to purchase any packaging...good for the earth business!
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If the product was broken or unsealed in shipping, please take a picture as soon as you open it and send it to me. I will refund or reship, your preference. Since essential oils are perishable, I generally cannot accept returns, but please convo me if you feel you have a legitimate reason for returning the item. I am always willing to engage in a discussion around my products!
Regarding returns...most of my products are fairly and low-priced, and when you want to return them, the shipping costs outweigh the credit for the return. If you feel you want or need to return something, send me a convo and we will discuss the best way to compensate the loss for both of us.
Of course, if the package was damaged in some way during shipping, take pictures as soon as you can after opening it so that I can see the damage. I will reship the product within 1-3 days at no charge to you.